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Last updated: [Insert Date]
We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help. Please review our policy below for information on returns, refunds, and exchanges.
Our return policy lasts 30 days from the date of purchase.
If more than 30 days have passed, unfortunately, we can’t offer a full refund or exchange.
To be eligible for a return:
Your item must be unused and in the same condition as when you received it
It must be returned in the original packaging
You must provide a receipt or proof of purchase
Please do not return your item directly to the manufacturer.
Some items cannot be returned, including:
Gift cards
Downloadable software or digital products
Perishable goods (e.g. food, flowers)
Personal care or sanitary items
Hazardous materials or flammable liquids/gases
Magazines and newspapers
Partial refunds may be granted in certain situations, such as:
Books with visible signs of use
Opened CDs, DVDs, software, or vinyl records
Items not in original condition, or missing parts not due to our error
Returns received more than 30 days after delivery
Once your return is received and inspected, we’ll send you an email confirmation.
If your return is approved, your refund will be processed and automatically applied to your original payment method within a few business days.
If you haven’t received your refund:
Recheck your bank account
Contact your credit card company — it may take time before your refund posts
Contact your bank — processing times may vary
Still no refund? Contact us at {your email address}
We only replace items if they are defective or damaged.
If you need to exchange for the same item, email us at {your email address} and send your item to:
{your return shipping address}
If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of your return.
If it wasn’t marked as a gift, or the order was sent to the gift giver, the refund will go directly to the original buyer.
To return your product, mail it to:
{your return shipping address}
You are responsible for paying your own return shipping costs.
Shipping costs are non-refundable. If you receive a refund, return shipping may be deducted.
For high-value items, consider using a trackable shipping method or insurance — we can’t guarantee receipt of returned items.
If you have any questions about this policy, returns, or refunds, please contact us at:
{your email address}